Night Supervisor

The Night Supervisor is a leader with in the Front Office and a member of the hotel’s duty manager team. This is an important position in the Front office leadership team as you not only manage the Front Office, but the entire property during the overnight shift.

When working as a Night Supervisor, you are responsible for providing the hotel’s entire service experience to guests overnight, maintain front office standards, providing exceptional guest service, and completing guest transactions, including guest inquiries, arrivals and departures. The Night Supervisor is also an integral part of the finance team, completing audit duties on a nightly basis. When on shift you are responsible for the safety and security of the entire property in the event of any emergency situations.

The Night shift is also staffed with a security team member and based on the time of year, members of the housekeeping team, all under the watchful eye of the Night Supervisor.

Night Supervisors must be able to work in a busy and sometimes hectic environment.

• Reports directly to the Front Office Manager and the General Manager
• To oversee all aspects of the arrival and departure process as it relates to the Room Division in accordance with resort key standards during shift.
• Act as a resource for all Team Members when addressing guest service issues throughout the hotel.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Oversee all emergency situations and make prompt decisions based on the best interest of our guest and establishment, including First Aid and Fire Alarms.
• Coach and guide employee performance with consistency and fairness
• Enhance team member morale, supporting, and embracing a team atmosphere, and leading by example.
• Empowered to handle guest complaints and provide additional amenities to guests as needs arise.
• Maintain a high level of professionalism, among yourself and your team.
• Assist in training, performance reviews, scheduling, payroll / daily sales and labor and maintaining supplies.
• Work towards continuous improvement and quality.
• Responsible for accurately completing nightly audit tasks in a timely manner.
• Responsible for creating and maintaining standard operating procedures as related to the Night Shift.

What You Need

• Easy conversationalist
• Tech-savvy systems expertise, with experience using Opera PMS as an asset
• An organized multi tasker who doesn’t crack under pressure
• An eye for detail, you need to be extremely organized
• Detective like problem solving skills
• Able to be on your feet all day
• A passion for guest service and providing a great guest experience
• A self-starter with demonstrated leadership skills
• Front desk experience preferred
• Must be able to work overnight shifts on a full time basis.